Before you order.

There is no set minimum order. I quote each piece after we discuss its design, gold and stones. A past price is useful as an example, but your piece will have its own quote.

There are two payments. The USD 200 design payment is part of the total price and is refunded if you cancel before work on the 3D model starts. Once that work starts, we retain it. After you approve the model, the balance is due within seven days of the invoice, before production starts. See the full order process on the how it works page.

Three rounds of changes are included. Each further round costs USD 50 and is added to the balance invoice. After you approve the model, a change may need a new quote or may no longer be possible once casting has started.

18ct (750) gold is standard. I can also make a piece in 14ct (585) gold on request. The colour and other details are agreed for your piece before you order.

A laboratory-grown diamond of 1 carat or more comes with its own IGI report. A natural diamond of 0.5 carat or more comes with its own GIA report. Smaller, side and pavé stones do not each have an individual report.

Production takes 3 to 6 weeks from design approval. From design approval to your door, the total is 6 to 8 weeks, sooner where we can, and we keep you updated at every stage. I will discuss the timing for your design with you before you order. The steps are on the how it works page.

Yes. Delivery to Australia is included in the price of the piece, and so are import duties and GST.

No. For delivery to Australia, import duties, taxes (GST) and clearance charges are included in the price, so you pay nothing on delivery. You remain the importer for customs purposes; we pay those charges on your behalf through the carrier. How the charges work is explained in the import duty and GST guide.

The piece remains at our risk until it reaches the address in your order. If it is lost or seriously damaged before delivery, you can choose a remake or a full refund. For minor damage, we may offer a repair; you decide whether to accept it.

If the make is wrong, we put it right. Manufacturing defects are covered for 24 months from delivery. On an accepted claim we pay return postage both ways, and we repair the piece or remake the affected part when repair is not reasonable. A ring that does not match the size on your Order Page is a defect. Your ring is made in the size you confirm, and a change of size falls outside the warranty. This warranty is in addition to your rights under Australian Consumer Law, which may continue after it ends.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

We do not resize rings. I confirm your ring size with you before you approve the model, and that is the size we make. If the ring does not match the size on your order page, that is our mistake and we fix it under the warranty at our cost.

Yes. Send me a photo, a link or your idea, and tell me which details matter to you. I will check what can be made and discuss a design inspired by your reference. See how an order works.

No. We make new pieces from any reference — a photo, a Pinterest image or a description — but we don't remodel existing jewellery.