From your idea to your piece

Send me a photo, a saved link or a description of the piece you have in mind. A custom engagement ring can begin with one detail, such as a stone shape or setting. We’ll discuss what can be made, along with the metal, stone and size, before preparing a quote for your design. This conversation happens before any payment. The quote is valid for 14 days, giving you time to review the specification and price before deciding.

Production at our own verified workshops in China takes 3 to 6 weeks from design approval. 18ct gold is standard; 14ct is available on request. A lab-grown diamond of 1 carat or more comes with an IGI report, and a natural diamond of 0.5 carat or more comes with a GIA report. Smaller, side and pavé stones are not individually reported. An 18ct piece is stamped 750. A testing laboratory in China checks the finished piece and issues a certificate for it. That certificate is separate from the centre stone’s report.

Our warranty covers manufacturing defects for 24 months from delivery. For an accepted warranty claim, we pay return postage both ways. The Australian Consumer Law notice that accompanies this warranty is:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.